01 / EVIDENCE
Start with the actual SLA history.
Read completed Jira Service Management SLA cycles and preserve the information used for each estimate.
Jira-based source evidence ↗ PRIVATE PREVIEW / DESIGN PARTNERS INVITED
When SLAs break,
know what
it could cost.
From Jira Service Management SLA evidence to defensible, contract-aware service credit estimates. Replace spreadsheet guesswork with a clearer trail from breach to review.
010203
Built for service providers, vendor managers, and IT operations teams.ServiceCredit / Review workspace● Live example
✦ CONTRACT RISK 2025 / JUN
Estimated service credits
$200.00
✓ Approved terms used
Uncapped estimate$200.00
Monthly contract cap$1,200.00
Cycles analyzed03 / 03
SLA EVENTSTATUSEST. CREDIT
Time to first responseITS-6257
Breached$200.00Time to resolutionITS-6257
Within target$0.00Close after resolutionITS-6257
Within target$0.00✓ 3 of 3 durations reconciled Sample data · illustrative UI
↗
Not just SLA reports.Financial context that follows.
MADE FOR WORKFLOWS THAT CROSS
Jira SLA evidenceCommercial termsHuman decisionsAudit trails
THE PROBLEM
SLA dashboards tell you what broke.
Contracts determine what it means.
Teams often bridge the gap with manual exports, contract PDFs and a spreadsheet nobody wants to own. ServiceCredit is being built for that missing financial layer.
02 / CONTRACT LOGIC
Apply the rules behind the dollars.
Model configured grace periods, fixed amounts, started-hour charges, per-event limits and shared monthly caps.
Contract-specific assumptions ↗03 / REVIEW
Keep people accountable.
Separate a draft estimate from an approved contract snapshot, with a two-administrator review workflow.
Approval provenance ↗04 / AUDIT
Show the math, not just a number.
Export an evidence trail with cycle-level allocations, reconciliation notes and calculation assumptions.
Review-ready CSV export ↗THE WORKFLOW
Less chasing evidence.
More confident conversations.
One place to connect technical performance with commercial impact—without automating the final business decision.
01
Read SLA evidence
Select Jira issues and a reporting period to inspect completed SLA cycles.
02
Apply contract assumptions
Use a configured rule set, limits and an approved financial snapshot where available.
03
Review and export
See the estimated impact and export a traceable report for human review.
TRY THE LOGIC
A better answer to “How much?”
Explore a simplified example using one completed first-response SLA breach. Adjust the contract inputs and watch the estimate change.
INTERACTIVE SAMPLE · NO JIRA DATA USED
This illustration does not connect to Jira, interpret legal obligations or issue credits. The private product has a broader rule engine and audit trail.
SAMPLE SCENARIO
First-response breach
Time over SLA target: 60 minutes, 10 seconds
↗
Estimated credit$200.00$150 fixed + 1 started hour × $50
Monthly cap$1,200.00Estimate within cap
i Simulated estimate only. Contract validation and approval remain required.
WHO WE'RE BUILDING WITH
For the people who have
to answer for the numbers.
Managed service providers
Explain service-level performance and financial exposure across customer agreements.
Vendor & commercial managers
Build a more consistent process for reviewing proposed contractual credits.
IT service leaders
Bring Jira SLA evidence and financial assumptions into the same conversation.
GOOD QUESTIONS
Know exactly
what this is.
ServiceCredit is a private development product. We're talking with potential design partners before a wider release.
Is ServiceCredit available to purchase?
Not yet. We're inviting design partners to help validate the workflow. Marketplace listing, pricing and production-readiness checks are still in progress.
Does this replace Jira Service Management's SLA features?
No. Jira tracks service-level metrics. ServiceCredit is intended to add configurable financial estimating and review context using that evidence.
Does it automatically issue credits or refunds?
No. Every amount is an estimate. Contract interpretation, exclusions, disputes and final financial decisions remain with authorized people.
Does it read confidential contracts?
The current development prototype uses administrator-entered financial assumptions rather than uploading contract documents. We don't ask you to submit contracts through this website.
What about security and data handling?
Security and privacy reviews are ongoing. The current product is a private development preview, not an independently certified production release. Interested teams can discuss requirements before any pilot deployment.
EARLY ACCESS / NOW OPEN
Let’s make SLA credits less of a guessing game.
Help shape ServiceCredit around a real workflow. We're looking for practitioners and teams willing to share how contractual SLA credits are handled today.
✓ No sales obligation✓ No confidential contracts needed✓ Direct input into product direction